PURSUING A CULTURE OF EXCELLENCE
Leadership at every
level
Thursday, May 3, 2018
SPEAKERS
Michele Matt, CSP
Inspiring Solutions creator,
best-selling motivational author
Steve Thomas
Helping You Rethink Leadership, People and Teams
Michele Matt, CSP
Since starting 'Inspiring Solutions" in 1991 in Des Moines, IA, Michele Matt, CSP, has written several books and training resources on 'Attitudes in the Workplace,' including the best-selling book, 'Attitude: The Choice is Yours' and the award-winning training video, 'Bad Apples: How to Deal With DIfficult Attitudes."
Steve Thomas
Steve Thomas invests his life in helping healthcare organizations build leadership, develop people, and create teams. To put it simply, he helps people navigate through the complexities of human weirdness. Steve genuinely wants to see people live better lives and has a passion to develop people to get the most out of their leadership. It is not secret that great people make great organizations. While some start with tips and techniques to solve the problems that we see, Steve digs below the surface to challenge the deep issues we sometimes don’t see. Convinced that leadership drives the workplace culture and the culture drives everything else, he challenges current thinking and belief systems to bring about change…and fun! In fact, part of his mission is to make work culture more fun.
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event location:
The Crowne Plaza
3000 S. Dirksen Parkway, Springfield, IL
AGENDA
8:00 - 9:00AM
Exhibitor Visits
9:00 - 10:00AM
Serve Up: 7 Qualities of a Collaborative Culture of Service - Part 1
Michele Matt, CSP, Author, and Inspiring Solutions creator
Given the interdependency and complexity of healthcare, it's no longer enough to just focus on improving the patient experience. Building a collaborative culture is the only way to become and sustain being both a provider and employer of choice. There are many moving parts to such a dynamic, constantly changing culture. This organization-wide process makes a significant impact on patient satisfaction, employee engagement, leadership effectiveness, and accountability.
10:00 - 10:30AM
Break / Exhibitor Visits
1:00 - 1:40PM
Break-out Sessions
Laboratory / Materials Managers / Plant Managers
PR-Marketing-Development / Radiology
Respiratory / Therapy
7:30AM
Registration / Breakfast
1:45 - 2:45PM
Stuck to 'On'
Steve Thomas
From time to time, we can get stuck in an “off” position. What we need is to be stuck in an “on” position. In this session, we’ll discuss the six cycles that all people, teams and organizations go through in getting “stuck” and how to recognize and navigate that space. You'll learn about ways to prevent getting “stuck” through taking the right steps in becoming the best version of yourself. You'll leave with a greater understanding of the principles and best practices that effective leaders have mastered, leading to an enhanced level of influence, creating more fulfillment and satisfaction, and lowering stress levels.
10:30 - 11:30AM
Serve Up: 7 Qualities of a Collaborative Culture of Service - Part 2
Who should attend?
Hospital department managers, business office, dietary, plant and materials managers, quality managers, respiratory, lab, rehab and imaging staff, and public relations and marketing managers
11:30AM - 1:00PM
Lunch / Exhibitor Visits
Hotel Accommodations
A block of rooms has been reserved at the Crowne Plaza Hotel at a reduced rate of $109.00 plus taxes. This special rate will be available through Friday, April 4th, 2018. To make a reservation,
CLICK HERE or call (217) 529-7777 and mention the ICAHN Expo.
Other available area hotels include:
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Holiday Inn Express (217) 529-7771
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Hilton Garden Inn (217) 529-7171
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Drury Inn & Suites (217) 529-3900
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Microtel Inn & Suites (217) 753-2636
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Stevenson Inn (217) 585-4002
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Pear Tree Inn (217) 529-9100
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Hampton Inn (217) 529-1100
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Comfort Suites (217) 753-4000
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Candlewood Suites (217) 522-5100
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Residence Inn (217) 527-1100
